SHIPPING & RETURNS

Do I have to pay for shipping?
We offer free shipping on orders over USD 100. All orders below this value will have to pay for shipping

How long will it take for my order to reach me?
Our warehouse dispatches orders from Monday to Saturday. Orders are dispatched within 4 working days of the them being placed and tracking details are sent to you to locate your package. International orders can take between 5 to 15 days to reach you depending on your country & its custom formalities.  

INTERNATIONAL SHIPPING 

If you are shopping internationally, please note the following important terms and conditions

1. Shipping Destinations: FAE Beauty PVT LTD now ships internationally to the following destinations: Thailand, USA, UAE, Bahrain, Qatar, Australia, Singapore, Hong Kong and Canada

2. Shipping Fees: Shipping fees for international orders will be calculated at checkout based on the destination and the selected shipping method.

3. Delivery Timeframes: Estimated delivery times for international orders vary depending on the destination. Typically orders reach between 2-10 business days post dispatch.

4. Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees imposed by their destination country. These charges are not included in the product price or shipping cost and will be borne by the buyer upon arrival of the package at the destination.

5. Lost or Damaged Shipments: FAE Beauty PVT LTD is not liable for any lost or damaged shipments once they have been dispatched from our facility. Customers are advised to contact the shipping carrier directly to file a claim for lost or damaged packages.

6. Returns and Refunds: FAE Beauty PVT LTD does not accept returns or offer refunds for international orders. All international sales are final. If your order is missing an item, or you got an incorrect product in your package, please escalate this to our support team at support@faebeauty.in within 24 hours of delivery so we can provide you with a refund or replacement upon internal evaluation. 
   

   Unless the product arrived in a damaged or defective condition, products are not eligible for return. We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of our products - however, certain ingredients may cause irritation to very sensitive skin. We highly recommend that you do a patch test on your neck/arm before using the product. To help avoid irritation or an allergic reaction, a full ingredient list is displayed on each product. 
   Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of colour is not applicable. If a product arrived damaged or defective, post verification, exchanges will only be provided for the same product that was originally purchased. We will not be able to accommodate shade or product changes requests when exchanging a product due to damage.
   In the case of re:define Lip Liners, damaged products are only eligible for return if an unboxing video is provided where by the plastic shrink wrap is opened on video to prove transit damage - this is due to the delicate nature of the product & to verify that the damage is due to transit. 

7. Customer Support: For assistance with international orders, customers can contact our customer support team at support@faebeauty.in. Please note that language of support would be English

8. Currency and Payment Methods: Prices for international orders are displayed USD. We accept payment via credit card or debit card, COD is not available for international orders.

9. Tracking Information: Upon dispatch, customers will receive an email notification confirming shipment along with tracking information. We partner with DHL, Aramex, and other shipping providers to provide reliable and efficient international shipping services. Customers can track their orders using the provided tracking number on the providers website or mobile app.

10. Terms of Service: By placing an international order with FAE Beauty PVT LTD, customers agree to abide by our Terms of Service, which govern the use of our website and the purchase of our products.

11. Modifications to Terms: FAE Beauty PVT LTD reserves the right to modify these international shipping terms and conditions at any time without prior notice. Customers are encouraged to review the terms periodically for updates or changes.

Thank you for choosing to give FAE Beauty a shot for your beauty & skincare needs! We're sure you'll love it.